Frequently Asked Questions
CrispWhiteSheets.com is an online collection of boutique and luxury hotels in the UK, where you can find the finest hotels in the country all in one place. We provide a complimentary concierge service to find the right hotel for you. You can either contact us online or over the telephone and we will recommend hotels to suit your preferences. We will also check availability, find you the best prices and book your stay.
DO I GET DISCOUNT IF I BOOK THROUGH CRISP WHITE SHEETS?
When you book through Crisp White Sheets you can receive exclusive offers. Visit our Exclusive Hotel Offers page for more information.
DO YOU CHARGE A BOOKING FEE?
At present, we do not charge a booking fee.
HOW DO I FIND THE RIGHT HOTEL?
You can either find the right hotel by browsing our website using the search menu or by calling us. Simply tell us what you are looking for, and we will do the rest.
WILL I RECEIVE A BOOKING CONFIRMATION?
You will receive a booking confirmation either directly from the hotel or Crisp White Sheets.
DO YOU HAVE LOYALTY CARDS?
At the moment we do not have loyalty cards.
IF I REGISTER, WHAT WILL I RECEIVE?
When you sign up to Crisp White Sheets you will receive regular emails about latest offers, the newest additions to our collection, and our monthly competitions.
HOW DO I UNSUBSCRIBE FROM EMAILS?
At the bottom of every email you will find an unsubscribe button, simply click on the link. Alternatively, email us at [email protected] or telephone us on 01539 888025.
IS THERE A DRESS CODE?
Most hotels do not have a dress code but you might want to check with the hotel before you stay.
DO I HAVE TO DINE AT THE HOTEL?
Our hotels generally don’t insist that you dine in their restaurant.
SHOULD I TIP AT THE HOTELS?
Tips are at the discretion of the guests, but in most UK hotels you are not obliged to tip.
CAN I TAKE MY PET TO THE HOTEL?
Not all hotels accept pets. Visit our Pet Friendly Hotels page to see which of our hotels accept pets.
ARE CHILDREN WELCOME AT YOUR HOTELS?
Although many of the hotels on our website are child and baby friendly, there are some that are not. We have dedicated pages for Child Friendly Hotels and Baby Friendly Hotels so you can check before you book.
WHAT ARE THE CHECK IN AND CHECK OUT TIMES?
Each hotel’s check in times vary, but we can provide you with that information at time of booking.
IS THERE A SPA AT THE HOTEL?
Visit our Spa Breaks page to see which of our hotels have a spa.
IS THERE A POOL AT THE HOTEL?
Visit our page for Hotels with Swimming Pools to see which hotels have swimming pools.
IS THERE A HOT TUB AT THE HOTEL?
Visit our page for Hotels with Hot Tubs.
HOW CAN I FIND THE HOTEL?
On every hotel page on our website you will find a map and directions. Simply enter the postcode of the hotel you are staying at or click on the location.
DO HOTELS CATER FOR SPECIAL DIETARY REQUIREMENTS?
All of the hotels featured on our site will cater for dietary requirements.
CAN I REQUEST FLOWERS, CHOCOLATES OR CHAMPAGNE IN THE ROOM?
We can arrange any of the above requests with the hotel. There is usually an additional cost unless it is already included in the package price.
HOW DO I BOOK A MEETING?
Visit our Corporate Event Venues page to see which hotels are available for meetings and team building events. We can arrange these on your behalf.
WILL THERE BE CAR PARKING AT THE HOTEL?
On all of our individual hotel pages we have included a list of facilities so that you can check if parking is available.
WHERE CAN I FIND THINGS TO DO AT THE HOTEL OR NEARBY?
On each of our hotel pages you will find en event’s tab. This lists events within a 30 mile radius of the hotel.
HOW DO I CANCEL A BOOKING?
Either contact the hotel directly or contact Crisp White Sheets and we will cancel it on your behalf.
HOW TO WRITE A HOTEL REVIEW?
Go to the ‘Review’ tab on the hotel page and simply fill in the online form.
WHAT IS ‘SEND A HINT’?
If you click on Send a Hint, which can be found on the images of each hotel, fill in the form details and an email with a personal message will be sent to your nominated person with a link to the hotel.
WHERE CAN I FIND ALL THE LATEST OFFERS?
As well as the offers being listed on the right of every hotel page, we have a dedicated Exclusive Hotel Offers page.